DELIVERY POLICY

At GO Floors, we understand that delivery is a crucial step in your purchasing experience. We are committed to offering you a reliable, transparent delivery service that meets your expectations.

Our Delivery Policy aims to inform you in detail about the processes and commitments we have put in place to guarantee the best possible experience.

1.1 Take advantage of our delivery service at a fixed cost of $75 if you are in the magnificent Outaouais and Ottawa region. Please note that the offer is valid within a 50 km radius of our branch.

We promise to deliver your laminate and vinyl floors to you within 7 to 14 business days following confirmation of your order.

2.1 Standard delivery - On request only (for residents outside Outaouais/Ottawa)

For our customers living outside of the Outaouais region and Ottawa, we offer delivery options on request only.

Please contact us to schedule your delivery.

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3.1 Order processing:

Once your order is confirmed and payment has been received, it will be processed as quickly as possible.

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3.2 Shipping:

Shipping times vary depending on product availability. Lead time estimates will be provided when ordering and can also be viewed on our website.

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3.3 Possible delays:

GO Floors strives to meet estimated delivery times. However, delays may occur due to circumstances beyond our control, such as extreme weather conditions, logistical issues or unforeseen events.

4.1 Verification on delivery:

It is imperative to check the condition of the products upon receipt. Any apparent damage must be reported to the delivery person and notified to GO Floors within 24 hours of receipt.

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4.2 Claims for missing or damaged items:

In case of missing or damaged items, please contact our customer service as soon as possible.

Any changes to the delivery address after ordering may result in additional charges. Please contact our customer service for any necessary modifications.

For any questions regarding delivery, please contact our customer service at the address provided on our website. This delivery policy is subject to change. Please check our website regularly for updates.